Shipping policy

Effective Date: April 2, 2023

Thank you for shopping with Embly Mall. We are committed to delivering your orders quickly and securely. Please read our Shipping Policy before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • West Bengal: 2–4 business days
  • Other locations within India: 4–7 business days
  • Remote areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) are displayed at checkout before payment.

From time to time, we may offer free shipping on selected products or promotional orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, where available.

5. Delivery Address

Please ensure your shipping address and contact details are accurate before placing your order.

Embly Mall is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipment.

7. Damaged or Missing Packages

If your package arrives damaged, incomplete, or appears to have been tampered with:

  • Contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the package and product.

We will review your request and work toward a suitable resolution.

8. Delayed Shipments

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Government restrictions or other unforeseen events

Embly Mall is not liable for delays caused by third-party shipping carriers.

9. International Shipping

Currently, Embly Mall ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Embly Mall
Email: emblymall@outlook.com

Business Address:
Embly Mall
SDF Auto Stand (SDF – Chingrighata)
GN-28, Street No. 18, Sector V
Bidhannagar, Kolkata – 700091
West Bengal, India